healthcare service Articles
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Managing healthcare technology in quality management framework
Healthcare services available these days deploy high technology to satisfy both internal and external customers by continuously improving various quality parameters. Quality improvement in healthcare services is a complex and multidimensional task. Although various quality management tools are routinely deployed for identifying quality issues in healthcare delivery, there is absence of an ...
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Negative competition steering patient flow in a public–private healthcare co–opetition setting – a Finnish case
Healthcare services are produced jointly by public and private service providers. Simultaneously they are each others' competitors, thus operating in a co–opetition setting. Co–operation enables producing healthcare services efficiently. However, the public service providers have to operate on budget funds providing services to everyone, while private service providers skim the shared patient ...
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Project - Queen Mary Hospital - Hong Kong
Queen Mary Hospital (QMH), situated at the south western side of the Hong Kong Island is an acute regional hospital with about 1,700 beds. QMH provides a full range of comprehensive healthcare services from 24-hour Accident & Emergency services through different specialties and subspecialties to ...
By Arcoma AB
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Notions of innovation in healthcare services and products
This investigation explores the role innovations play in the healthcare system within the UK. Discussions include the debate surrounding the definition of the term innovation, as well as the importance of innovations on patients and the current barriers that halt innovations being implemented. The study concludes by suggesting that the term 'innovation' is overused and therefore it is ...
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Achieving knowledge management integration through EAI: a case study from healthcare sector
Healthcare Information Systems (IS) non-integrated nature is associated with inefficient data and knowledge exchange and reduction in healthcare care services' quality. Therefore, numerous medical errors occur that impact healthcare services. Healthcare organisations have used Enterprise Application Integration (EAI) to integrate IS. Literature indicates that EAI achieves integration at four ...
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Productivity and its components in Tunisian public hospitals
This paper analyses the productivity and efficiency of the Tunisian public hospitals over the period from 2000 to 2007. We obtain estimates of productivity using the bootstrapped Malmquist index, and a truncated regression model is used to examine how external factors impact the level of productivity and its components (i.e. (a) the bed occupancy ratio which represents the hospital capacity ...
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Challenges of performance measurement and management in public healthcare services
This paper aims to identify the specific problems that healthcare organisations face when designing performance measurement and management. The research has been carried out using the qualitative research approach. The findings of the study are based on ten interviews with 22 key persons working in different positions in the basic social and healthcare sector in the Päijät–Häme region in Finland. ...
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Applying cluster analysis to build a patient-centric healthcare service strategy for elderly patients
Cluster analysis can be viewed as a cornerstone for customer-centred services since it contributes to classification and segmentation of customers. The proposed six-step approach is based on a Customer Relationship Management (CRM) perspective and hence enables both patient segmentation by cluster analysis and development of customised services. The six steps are selection, preprocessing, ...
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Patient perception of healthcare services in Fiji: analysis of functional and psychological dimensions
Government run hospitals in Fiji are not well equipped in terms of facilities, specialist doctors, nurses and various specialised medical supplies. For government–run hospitals in Fiji, the real measure of success is that of patient satisfaction delivered across all areas of hospitals and through the services delivered. Present research measures the customers' perception of healthcare service ...
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The 4Cs of the Croatian public healthcare system: social marketing challenges at the dawn of EU accession
As a country nearing EU accession, Croatia faces many political, legal and economical challenges. Harmonisation with EU laws within the public sector is one of the most challenging steps in Croatia's accession process. Under the rubric of public sector services, public healthcare is one of the most important as it supports the well being of individuals and society as a whole. The primary aim of ...
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A Joint Commission International consultant selection methodology for hospitals by the fuzzy analytic hierarchy process
The Joint Commission International (JCI) is dedicated to improving the quality and safety of healthcare services. Currently, the largest certification body of healthcare organisations in the USA, the JCI surveys nearly 20,000 healthcare programmes through a voluntary accreditation process. The JCI is a nonprofit organisation that continually improves the safety and quality of care in the ...
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Economic efficiency of day hospital: case of surgery department
The article discusses the case study analysis of economic efficiency of health service processes in the context of the so–called day hospital. The day hospital model is the result of gradual development. Its evolutionary background takes shape in health systems, typical for developed Western countries. This framework is a popular approach towards increasing economic efficiency of hospitals. ...
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Making hospitals more resilient - 6 ways IoT-enabled power and building management systems help
When we think about critical facilities, hospitals are at the top of the list. That’s because healthcare services need to be available for us 24/7. Any event interrupting availability can impact entire communities, even putting lives at risk, and the pandemic has clearly illustrated this. Reliable healthcare services are dependent upon resilient facility infrastructures. ...
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Quality of healthcare service delivery in public sector hospitals: a case study based on Western Province in Sri Lanka
The main objective of this paper is identification of current service quality of healthcare delivery of public sector hospitals to assess the quality determinants of healthcare delivery and to suggest policies and strategies to improve service quality of healthcare delivery. This study was conducted in Colombo, Gampaha and Kalutara districts in Western Province in Sri Lanka. A structured ...
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A generic approach to computer-based Clinical Practice Guideline management using the ECA Rule paradigm and active databases
The increasing demand for reduced cost and improved quality of service in healthcare has prompted the call for better management of medical knowledge. The main emphasis has been on knowledge that is acquired through experience and medical research and then formalised into Clinical Practice Guidelines (CPGs). This paper presents a generic approach to CPG information and knowledge management that ...
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Semantic Web and Knowledge Management for the health domain: state of the art and challenges for the Seventh Framework Programme (FP7) of the European Union (2007-2013)
Information Systems in the context of the health domain play a critical role. The evolution of the semantic web and knowledge management technologies in the last years set a new context for the exploitation of patient-centric strategies based on well-defined semantics and knowledge. In this paper we have two critical objectives. On the one hand to exploit the state of the art on Semantic Web and ...
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What Has ISO 9001 Done for Me Lately?
I know…you’ve all been wondering – What has ISO 9001 done for me lately? Well, fasten your seat belts and get ready for a wild ride. The new ISO 9001:2015 standard is not just about compliance. It’s about implementing a Quality Management System that is practical, proactive, and progressive. With the release date of September 15, 2015, we, as quality professionals and ...
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Keeping Productivity Up Throughout a Health Facility’s Transition
Steve Carter of The Carter Group, a solution provider at the marcus evans National Healthcare CXO Summit Spring 2013, on healthcare facility transition planning. Interview with: Steve Carter, President, The Carter Group ObamaCare will be bringing 30 million participants into the healthcare system, and organizations are faced with the challenge of capturing, retaining and growing their ...
By Marcus Evans
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Enhancing Healthcare Security: The Role of Door Frame Metal Detectors in Hospitals and Clinics
Enhancing Healthcare Security: The Role of Door Frame Metal Detectors in Hospitals and Clinics The safety and security of patients, healthcare professionals, and visitors are paramount in hospitals and clinics. With the evolving landscape of security threats, the implementation of robust security measures is essential to ensure a secure environment conducive to healing and care. Door frame metal ...
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Features of machines used for hospital infection control
Hospital infection control requires recourse to a good quality equipment that not only removes dirt but also eliminates molds, bedbugs, allergens, and germs. Healthcare services are grappling the problem of maintaining sanitization on a daily basis, and one of the most useful tools in this regard is a dry vapor system. A dry vapor system built for hospital infection control should have the ...
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