patient data management Articles
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Applying cluster analysis to build a patient-centric healthcare service strategy for elderly patients
Cluster analysis can be viewed as a cornerstone for customer-centred services since it contributes to classification and segmentation of customers. The proposed six-step approach is based on a Customer Relationship Management (CRM) perspective and hence enables both patient segmentation by cluster analysis and development of customised services. The six steps are selection, preprocessing, ...
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The Need for an Expanded Role of Risk Management in Healthcare
The role of risk management in healthcare has come a long way over the years. But as risks to the healthcare industry multiply—both in number and costs—risk management and risk managers need to be at the forefront of the business. If not, healthcare organizations can’t thrive, or potentially even survive. How healthcare risk management has evolved Today’s ...
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