Convergent Laser Technologies services

For customers who do not have on-site biomedical engineering staff, Convergent offers a range of on-site support services. On-site support can be purchased directly from Convergent or from an authorized service organization. If you are interested in learning more about our on-site support products.

Our laser systems have been designed to operate for many years without component failure. We do recommend occasional preventive maintenance to ensure your laser system stays in perfect condition. Preventive maintenance should be done on 6-12 month intervals depending on usage. The preventive maintenance procedure can be done by either a trained biomedical engineer, a Convergent service technician, or a Convergent authorized service organization.

Convergent offers you the following ways to receive warranty support: Business hours phone support—Call our support line at 1-510-832-2130 to speak with a support engineer. Please have the serial number of your laser ready so we can process your service request as quickly as possible. 24/7 phone support—If you have purchased a 24/7 phone support contract from us, refer to your contract for specific instructions.