Mikrogen GmbH services

In order to assist you in case of software related problems we provide the free of charge MIKROGEN Remote Desktop Access. Please perform a right-mouse-click on the link, select „save target as….“ and copy the file directly on your desktop. A separate installation of the program is not necessary.

Competent consulting on site through the company`s well trained and specialised sales representatives and immediate customer support through the qualified service team, make Mikrogen the partner of choice in the clinical laboratory. Mikrogen`s skilled and dedicated sales representatives are experts in selecting the optimal test systems to meet the customer`s needs perfectly in the clinical laboratory. The company`s excellent in-house customer support team offers full sample analysis service to give customers an immediate solution for even the most complex cases. Furthermore, Mikrogen`s expert team provides support directly at the customer`s site. Hands on training is frequently available in workshops with our specialists. In addition, the company has a large inter-country network of trained representatives for the international distribution of Mikrogen products, ensuring customer support in various parts of the world.