ENGAGE 2013 Brochure

“ I liked the reading material—I found it to be informative and every week it helped me with an issue I was having at work.” Paula MunsonHave already started re-evaluating our cleaning chemicals and have revisited our staffing. I am already putting what I have learned to use.” Ellen Harbeson“ The readings were very helpful and informative. Online discussions are great and I liked that I was able to interact and get ideas from my fellow classmates.” Gabe Gomez Free online courses for AHE members Free webinars for AHE members”AHE is proud to offer its entire 2013 Educational program FREE to AHE members. AHE Education programs take a unique approach to online learning. Our course sites, accessible through MyAHE, can be accessed 24 hours a day, 7 days a week from work, home or anywhere in between Participants gain access to relevant, informative, and carefully selected articles, reading materials, videos, webcasts, podcasts, and other interactive learning materials. Participants also complete online, discussion-based assignments and assessments. What makes AHE’s online courses special is learners’ ability to engage with course facilitators, as well as other learners. Networking with peers is a great way to gain perspective on work-related issues. Together, learners can uncover the nuances of typical work problems, and gain a more global understanding of how excellence in Environmental Services is important and necessary—and can even help save lives. AHE’s educational programs are sponsored by:Engage Today. Register NowVisit www.ahe.org to get started. More than $2,000 of Free Education for AHE members In order to win in today’s challenging job market, it is important to distinguish yourself from the competition. If you are a new manager or supervisor in environmental services, consider building your professional knowledge and developing critical skills through enrollment in the Foundations for Success in Environmental Services Management course. This ten-week course explores the range of foundational management practices in environmental services. The program is jam-packed with essential content and covers topics such as environmental sanitation, infection control and preven-tion, staffing requirements and methodology, productivity indicators, effective communication and reporting, customer service excellence, and process improvement. 2013 Course Start Dates; 10 weeks (12 CPE Credits) January 14, 2013 April 8, 2013 July 1, 2013 October 7, 2013Cost: Members: FREE Non-members: $259.00 Supplemental Resources Available for Purchase through AHE’s Online Store • Practice Guidance for Healthcare Environmental Cleaning, Second Edition Members: $239.00 Non-members: $359.00 • Carts, Closets, Equipment and Supplies (available February, 2013) Members: $69.00 Non-members: $89.00Emerging infectious diseases, contagious viral strains, and antibiotic resistant ‘superbugs’ are major threats for healthcare institutions large and small. Knowledge of the most current infection prevention measures, including evidenced-based environmental surface cleaning and disinfection practices is of paramount importance. The Essentials of Infection Prevention and Environmental Hygiene course addresses this need and is specifically designed to help non-clinical workers gain knowledge in epidemiology concepts, effective infection prevention and control methods and recommended cleaning and quality monitoring practices. The content covers a wide spectrum of topics, including a brief introduction to the microbiology of organisms such as Methicillin-Resistant Staphylococcus aureus (MRSA) and Clostridium difficile, transmission and prevention methods, employee protection guidelines, recommended protocols for patient room cleaning, and environmental monitoring technologies. 2013 Course Start Dates; 6 Weeks (6 CPE Credits) June 24, 2013Cost: Members: FREE Non-members: $259.00 Supplemental Resources Available for Purchase through AHE’s Online Store • 21st Century Microorganisms: Identifying Emerging Pathogens for Environmental Services Members: $20.00 Non-members: $45.00Are the HCAHPS scores for your facility above the 90th percentile? Are the scores of other, competing healthcare facilities within a 5-mile radius above the 90th percentile? Consider that patients may begin to select their hospital of choice based on HCAHPS scores. Hospitals above the 90th percentile will be at a distinct advantage. Demystify the steps needed to improve the patient experience and ultimately, improve your HCAHPS scores. Through typical patient scenarios, learn how patients’ perception of quality healthcare differs from healthcare professionals and how this should influence patient care. Discuss best practices and current trends regarding cleanliness, and a quiet healthcare environment. Learn the importance of HCAHPS data, value versus volume-based reimbursement and what changes your organization may need to implement to improve the patient experience, HCAHPS scores, and reimbursement.2013 Course Start Dates; 6 Weeks (6 CPE Credits) April 15, 2013 November 18, 2013Cost: Members: FREE Non-members: $339.00NEW CourseFoundations for Success in Environmental Services ManagementEssentials of Infection Prevention and Environmental HygieneUltimate Scores for the Ultimate Experience: How Improving the Patient Experience Will Improve Your HCAHPS2013 Online CoursesWant FREE Education This Year? Become an AHE Member NOW Engage Today. Register NowVisit www.ahe.org to get started. Ever-increasing healthcare costs are a critical financial concern for healthcare facilities and the nation. How are today’s leading facilities managing costs effectively? What seems to be their secret to success? Certainly, lean management techniques have proven to be a critical factor in the success of many organizations. What can Lean do for you and your organization? This self-directed online course will examine the Lean concept. Learn how to use Lean to eliminate waste in Environmental Services processes and to drive continuous quality improvement and employee job satisfaction. This interactive course will use case studies and exercises to lay the foundation for creating a Lean Healthcare organization through the application of Lean tools and concepts such as value stream mapping, 5S, mistake proofing, and more. When properly implemented, the Lean system will bring tangible results for Environmental Services, the facility, the staff, and ultimately patients.2013 Course Start Date; 6 Modules (6 CPE Credits) October 28, 2013Cost: Members: FREE Non-members: $439.00Delivering high-quality healthcare requires highly qualified people If you are interested in becoming a Certified Healthcare Environmental Services Professional and are planning to take the CHESP Certification Exam, then the CHESP Study Group is for you This preparatory course is designed for professionals who are preparing to take the CHESP Certification Exam, which is both comprehensive and challenging. While not designed to teach examination content specifically, the content of the course is focused on the seven content domains of Environmental Services competency: Regulatory Compliance; Planning, Design, and Construction; Operations Related to Environmental Sanitation; Operations Related to Waste Management; Operations Related to Textile Management; Financial Stewardship; and Administration. Students will also have the opportunity to interact and collaborate with others to gain a more comprehensive perspective of the Environmental Services industry, and better prepare for the Exam. 2013 Course Start Dates; 6 Weeks (12 CPE Credits) January 7, 2013 March 11, 2013 May 13, 2013 July 29, 2013 October 14, 2013 Cost: Members: FREE Non-members: $179.00Supplemental Resources Available for Purchase through AHE’s website • CHESP Self-Assessment Examination (SAE) Members: $115.00 Non-members: $200.00This online course is a facilitated, but self-directed educational program for healthcare environmental services and textile care professionals. The course provides an introduction and overview of key linen management issues and challenges such as linen utilization, abuse and loss management, infection prevention in textiles including a discussion focused on the science of antimicrobial textiles, effective laundry management options and operations, OSHA standards, and HLAC accreditation standards.2013 Course Start Dates; 4 Weeks (4 CPE Credits) February 25, 2013 June 3, 2013 November 11, 2013Cost: Members: FREE Non-members: $179.00Pests can carry disease-causing organisms, which can put individuals (especially vulnerable patients) at risk. Yet there are concerns about using chemical pest treatments near patients, staff, and visitors. Integrated pest management (IPM) programs emphasize non-chemical pest prevention and least- toxic treatment methods, and are a proven approach to the effective management of pests. One reason for the effectiveness of these programs is that they assess a facility’s structural conditions and environment of care to create targeted solutions that reduce conditions attractive to pests. Understanding the key elements of a successful IPM program can assist ES professionals in providing better oversight and management of these critical programs. 2013 Course Start Dates; 4 Weeks (4 CPE Credits) February 11, 2013 June 17, 2013 November 11, 2013Cost: Members: FREE Non-members: $179.00NEW CourseThe Lean Management System2013 Online CoursesCHESP Study GroupPrinciples of Effective Linen ManagementIntegrated Pest ManagementSponsored by To register for webinars or any online program, please visit AHE’s website: www.ahe.org/ahe/learnAHE is your number one source for education and professional development. You can rely on us to provide you with timely, relevant, and up-to-the-moment information and resources to help you stay on top of critical issues at work. Our pre-recorded, on-demand webinars are excellent tools to help you do just that. In addition, the programs can help you prepare for the CHESP Exam, or earn credit toward renewal for those who have already received the CHESP designation. Each 60-minute webinar qualifies for 1.00 hour of continuing professional education (CPE) credit. As an added benefit, register for as many webinars as you like, reserve a conference room and invite your entire staff to view and discuss the program together. Critical Knowledge Series – Impact your EVS Department Shiny Floors: The Real Deal – Wednesday, March 20, 2013 We’ve all heard the adage, “As the floors go, so goes the hospital.” Everyone loves to see shiny floors in a hospital. They add a sense of well-being concerning the cleanliness and safety of a facility. But maintain-ing floors is not without its challenges. What’s the real deal in floor care? What’s new out there to assist Environmental Services professionals acquire and maintain those shiny floors? This program takes a good, hard look at the latest and greatest in floor and carpet materials, as well as cleaning processes and chemicals. We will do a thorough round-up on the care, labor implications and pros and cons of carpet, laminate, vinyl, tile, etc. We’ll also discuss sustainable flooring, and end the session with a guide you can use to assist in making informed decisions about flooring. Doing More with Less – Wednesday, April 24, 2013 Today’s landscape is different than that of past years. Administrators are much more likely to be budget and price-conscious. They are much more supportive of managers who can prudently keep labor and other costs down. This top-down expectation forces you to keep your eye out for savings anywhere you can find them. Enter new technology. Over the past twenty-five years the introduction of labor-saving technologies has greatly reduced the average amount of time a worker needs to do any given task. Technologies such as RFID, Q-codes, robotics, mobile devices and patient-tracking systems can help environmental services leaders do more with less and achieve greater labor savings at the same time. What does today’s technology offer? And how can it benefit you and your facility? We invite you to join our technology experts to explore up-to-the minute technological advances and pinpoint how these innovations can help your EVS department use technology to improve efficiency and quality.Expanding Your Influence in Today’s Healthcare Environment – Thursday, November 14, 2013 How is one person able to get someone to do something with relative ease, while for another person it’s an uphill battle? Must you be a charismatic leader or a gifted speaker to bring about the reaction you want from others or win them over? Success in today’s healthcare climate requires interdisciplinary collaboration and effective partner-ships. What skills must you develop to expand your influence and position EVS as a department to be reckoned with? This webinar explores the actual practice of influencing—and delves into the psychology of what truly prompts others to consider your viewpoints to get you from No to Yes.Leadership Development Series – Leadership in Environmental ServicesDeveloping Leaders from the Front Line – Thursday, February 14, 2013 This webinar outlines essential foundational principles to help Environmental Services rising stars make the shift from being individual contributors to well-respected managers or supervisors who can achieve team success and drive peak performance. Schedule a staff Lunch-and-Learn and view a webinar or two J A N U A R Y07 CHESP Study Group14 Foundations for Success in Environmental Services Management F E B R U A R Y11 Integrated Pest Management14 Developing Leaders from the Front Line 25 Principles of Effective Linen Management M A R C H11 CHESP Study Group20 Shiny Floors: The Real Deal A P R I L08 Foundations for Success in Environmental Services Management15 Ultimate Scores for the Ultimate Experience: How Improving the Patient Experience will improve your HCAHPS24 Doing More with Less M A Y13 CHESP Study Group16 Terminal Cleaning in the OR J U N E03 Principles of Effective Linen Management13 Employee Engagement: Myth Busters 17 Integrated Pest Management24 Essentials of Infection Prevention and Environmental Hygiene continued on reverse sideKEY: Online Courses Webinars 2013CALENDAR2013 Webinar Series J U L Y01 Foundations for Success in Environmental Services Management11 What Makes a Great EVS Department? 29 CHESP Study Group A U G U S T08 Assessing Your Facility’s Risk for C. DiffS E P T E M B E R EXCHANGE 2013 September 15 – 18 Indianapolis, Indiana O C T O B E R07 Foundations for Success in Environmental Services Management14 CHESP Study Group28 Lean Management System N O V E M B E R11 Principles of Effective Linen Management11 Integrated Pest Management14 Expanding Your Influence in Today’s Healthcare Environment18 Ultimate Scores for the Ultimate Experience: How Improving the Patient Experience will improve your HCAHPS D E C E M B E R11 New Trends in Environmental HygienecontinuedKEY: Online Courses Webinars 2013CALENDAREngage Today. Register NowVisit www.ahe.org to get started. Participants will discover how to adjust their management style and tackle new challenges such as establishing goals. Because in today’s fast-paced environment, it isn’t enough to simply identify goals; managers must also establish a line of sight and relate those goals to employees. Participants will also gain the core skills needed to succeed, such as encouraging staff interaction and anticipating change. Other critical concepts to be explored include motivation, delegation, coaching, communication, and performance management. Front-line rising stars will walk away from the webinar with an understanding of how to improve on key areas of weakness, leverage their strengths and get the best results from every member of the team.What Makes a Great EVS Department? – Thursday, July 11, 2013 Recently, greatness has been determined to be the narrow focusing of a company’s resources on its field of competence. For healthcare environmental services, there are several core competencies on which to focus. With so many, how do you know when you have a great Environmental Services Department? On the one hand there’s employee satisfaction and retention, training, regulatory compliance, environmental hygiene and disinfection, improvement strategies for infection rates and patient satisfaction. On the other hand there’s patient safety, waste management, green initiatives, productivity standards, quality measurement, and the Institute of Medicine’s Six Aims for Improvement. When considering all of the above, can greatness ever be truly achieved? In this program we identify the key elements of a great EVS team. We’ll look at a number of different, but critical performance measurements including benchmarking, room turn-around, patient satisfaction, and budget performance. And finally we will examine how the EVS department brings added value to the hospital. Employee Engagement: Myth Busters – Thursday, June 13, 2013 True employee engagement can be thought of as a combination of employee perception, a strong sense of personal responsibility, and a willingness to be an avid supporter of the department and its goals. Of course factors contributing to employee engagement include satisfaction, ownership, commitment, pride, and loyalty. And what’s certain is that when employees are fully engaged, they are more productive, committed and conscientious. What’s less certain is how to effectively engage employees. Examining both myth and reality, our experts take you on a hunt for the truth to uncover what works and what doesn’t in the world of employee engagement.Best Practices and Trends Series – Infection Prevention and Environmental HygieneTerminal Cleaning in the OR – Thursday, May 16, 2013 Whether your facility has one operating room suite or several, employing the right cleaning and infection prevention protocols is critical. While there is no disagreement about this, there is considerable disagreement about who does what when it comes to cleaning the OR. Using a real-world case study, our experts will present an innovative and collaborative approach to OR cleaning…one that resulted in sustainable and improved outcomes.Assessing Your Facility’s Risk for C. Diff – Thursday, August 8, 2013 Recently, increasing numbers of Clostridium Difficile outbreaks are being reported, along with more severe disease and increases in mortality. What is your facility’s C. Diff risk? And how could potential outbreaks affect how your staff cleans and disinfects patient rooms? Hold on to your hats . . . this will be a fast-paced session in which our experts identify the epidemiology, transmission routes, and control recommendations relevant to C. Diff. They will also discuss the tools and evidence-based interventions used to mitigate risk. You’ll come away from this program knowing how to plan and develop a risk assessment for C. Diff at your facility.New Trends in Environmental Hygiene – Wednesday, December 11, 2013 What’s new and currently available or coming down the pike in terms of effective surface decontamina-tion, chemicals, tools, equipment, and methodologies? And what about hazardous materials . . . what’s new to keep top of mind for patient and employee safety? In this new, fresh, and highly informative program we get down and dirty to discover best practices for keeping the environment clean and disinfected while balancing the need for rapid room turnaround.Supplemental resources and a host of other books, manuals and programs are available online through AHE’s store. Visit www.ahe.org, and then click Online Store. 2013 Webinar SeriesAHE’s educational programs are sponsored by:Join today by completing this application or go online at www.ahe.org.To receive electronic monthly updates and other information please be sure to include your email address.Membership Application (All information required) Name:Job Title:Organization:Business Address:City: State: Zip:Telephone: Fax:Email Address:Home Address:City: State: Zip:Telephone: Fax:Email Address:I prefer to have my mail sent to: m Business Address m Home AddressMembership Category (check one): m Professional Active Member. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $150.00 Individuals employed in or by healthcare-related facilities (those that provide medical or resident care). Qualifying members are those having responsibility for the care of the healthcare environment across all care settings. Active Members may serve on committees and task forces, vote and hold office in accordance with Article 7 of the AHE Bylaws. m Associate Membership. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $200.00 Individuals or representatives that provide professional, technical and consulting services, sell products or services to AHE Active Members or those whose employers do not provide medical or resident care. Qualifying members include consultants, manufacturers, vendors, sellers of contracted services and others not meeting Active Member requirements. Members may serve on committees and task forces, vote, and hold office in accordance with Article 7 of the AHE Bylaws. m Transitional Member. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $150.00 An inactive member is one who is not actively employed or is retired. Inactive members may serve on committees and task forces, vote and may hold office only in accordance with Article 4 of the AHE Bylaws.Payment Method: m Enclosed is a check or money orderm Please charge my: m Visa m MasterCard m American ExpressName of Cardholder:Card Number: Expiration Date:Signature: Date:Mail application to: AHE, PO Box 75315, Chicago, IL, 60675-5315 (Please allow 2-3 weeks for processing)Fax application to: (312) 422-3609 (fax applications must have credit card payment). Questions? Contact AHE at (312) 422-3860 or at ahe@aha.orgEDBROCH2013Want FREE Education This Year? Become an AHE Member NOW More than$2,000 of Free Education for all AHE members“”The power point presentation on the business plan was excellent. I will be using this as a template for my business plan to justify staffing. I also liked the Service Level Agreement and will be using lessons learned to develop an SLA for future clients in our facility that will be leasing space from us as we transition into an ASC. Laurie Bowe155 N. Wacker Drive Suite 400Chicago, IL 60606 – 1725