TechCare, the service that takes care of valuable technologies
TechCare ® is the new maintenance and technical assistance service relating to the da Vinci robotic system, designed to centralize the management of technical support requests and allow prompt and immediate intervention . The new service will be managed by a specially trained team that will have innovative new problem-solving applications available.
'TechCare was born from listening to the needs of users of the robotic system with the aim of supporting surgeons and teams in real time in the use of technology, also guaranteeing maximum attention to the patient - comments Claudio Varinelli Field Service Manager of ab medica - The future of technological innovation is built from the roots and ours are solid, with twenty years of experience in robotic surgery '.
A team with continuous and specific training, centralized management of requests, the extension of the assistance hours, are just some of the peculiarities that TechCare ® will add to the current technical service, with the aim of offering support even closer to the needs of all professionals who, together with the da Vinci system, work together to provide the patient with the best care and quality of life services.
Among the methods of contact, a toll-free number will answer the TechCare ® Team , made up of technicians with extensive experience in the field and on the system, with specific service training provided by Intuitive Surgical. The Tech Care Team has an Intuitive database to be always aligned with the management of the most complex problems on a global level and an immediate communication system for a comparison with the European team of Intuitive technical support engineers in real time.
The service, developed for the da Vinci robotic system, will also be extended to other ab medica technologies in the future.
-
Most popular related searches
Customer comments
No comments were found for TechCare, the service that takes care of valuable technologies. Be the first to comment!