Axxin - Service & Repairs
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Welcome to Axxin service and repair. Axxin recommends the following procedure for assessing device for return to service. Refer to the device User Manual for information on device operation, troubleshooting, error codes and self test as an initial step in resolving the issue.
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Services Overview
On receipt of device at Axxin:
- The device is allocated a service category / charge rate during service and inspection and customer is provided a Quote within 5 business days.
- Axxin will also confirm if this is a warranty item or chargeable service.
- If Quote is accepted by the customer the repair is initiated within 10 business days from date of approval.
- If Quote is not accepted by customer or no response is received to Quote provided within 7 business days the device is returned to customer at customers expense.
- Axxin provides a report for all service and repair processes completed. A description of service activity, fault diagnosis, repairs and testing activity are detailed in this report.
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