
Customer Service
Cisa Group’s Service is a form of assistance that goes beyond the typical after-sales services: not only maintenance and spare parts, therefore, but a full and complete support able to guide the Clinical Engineering Services from the early stages of a sterilization project, during the installation of the machinery in the CSSD and over the years. The professionalism and technological and process skills that are made available to customers during each project are the real added value. Customer care starts in the design stage: each request is processed by a diversified team working in synergy to find suitable solutions for each request.
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PRELIMINARY STAGES
ASSEMBLY AND INSTALLATION
Assistance, tests and checks, support to clinical engineering and operational technicians, organising and programming training for operational staff.
AFTER-SALES
Maintenance, assistance, original spare parts. Updates of IT tools and planning of specific training activities, with customized options.