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KRSS CSP - Clinical Support Plan
KRSS has set up a team of Clinical Application scientists with over 60 years’ experience working in clinical laboratories. This means we can now offer clinical application support at affordable prices as well as developing new automated methods in many clinical application areas which can then be offered to our CSP customers as part of their contract.
- Preferential labour rates
- Days purchased can be used for clinical application support as well as on breakdowns, PM service, training or relocation on any machine listed
- Unused days can be carried over on contract renewal
- Free e-mail and telephone support
- Preferential pricing on parts & consumables used
- Available in blocks of 5, 10 and 20 day packages
- 72 hour response time on breakdowns
Support offered includes but is not limited to:
- Method transfer from older methods (such as LC-ECD) to newer LCMSMS ones
- Troubleshooting and optimisation of existing methods
- Method validation to regulatory standards including CPA
- Set up of new applications (including the supply of relevant consumables) (chargeable)
The CSP plans can also be used for service support of your Mass Spec and Chromatography equipment. This enables you to cover multiple instruments and technologies under one contract reducing service costs and align contract renewal dates. Cover clinical application support as well as service support on multiple manufacturers’ instruments (eg. Waters, Varian, Agilent, AB-Sciex, Thermo etc) and multiple technologies (eg. HPLC, LCMS, GCMS, Maldi TOF etc) from one supplier.