Onsite Repair & Maintenance Services
FromMeyer Burger
Service locations with highly skilled Service engineers close to customer site to minimize downtime period. Regular Preventive Maintenance cycles to avoid unscheduled downtime. Hotline & Online support for fast and efficient Service reaction. On request: Customer-dedicated onsite Service engineer. Guaranteed reaction times within Service Level Agreement to minimize machine downtime.
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Using the Premium Customer Care program may reduce the mean time to repair by 65%. By improving uptime and yield, revenue growth and cost reduction can be achieved.
- Standard Program
Defined minimum volume for parts purchase
Price incentive on volume
Privileged availability of Meyer Burger local parts stock - Advanced Support
24/7 response time of Hotline
Guaranteed remote support and engineer response time
Regular site visit and health check
Combinable with parts programs and repair & overhaul - Premium Customer Care
Onsite engineers for production / maintenance support and process optimization
24/7 response time of onsite engineers, backup by Hotline and remote support
Uptime optimization
Combinable with parts programs and repair & overhaul
Spares management and consignment stock available