Professional Services
If you want some help with the study build process, we provide clinical trial automation services and support for clinical trials software – including SDTM conversion, SDTM automation, SDTM define.xml, adam define.xml, annotated CRFs or define.xml files – we can help.
Our Professional Services department is also here to provide support for clinical trials software. As soon as you start working with us, you’ll have your own account manager. Think of them as someone in Formedix fighting your corner, representing the needs of your company. It’s their job to help you achieve your goals, and solve any problems.
Product support
You can also turn to your account manager for product support. Either by phone, email or online chat – whichever works for you. Our standard support hours are Monday-Friday, 9am to 5.30pm GMT. But we offer wider support packages, for example to cover different time zones, if needed. And remember, we’re not like a call centre where you’ll be stuck in a queue for ages. You’ll find that we’re easy to get hold of, and really responsive to your needs.
CDISC expertise
As well as ryze product expertise, our Professional Services team know all about CDISC industry standards. We were one of the first ever CDISC members over 18 years ago. And we’re still active members of the CDISC XML team. So we have to be on top of the latest CDISDC standards, and keep ryze updated too. Our team regularly speak at industry events, and we offer training in both CDISC standards and the ryze platform.