Professional Services
Value Realization through Medidata Expertise and Innovation; Medidata has paved the way for the next generation of clinical trials including specialized solutions like decentralized clinical trials, patient-centric solutions, synthetic control arm studies, and advanced analytics. To accelerate the adoption process, more industry leaders are relying on Medidata’s Professional Services expertise and experience to transform their business and clinical studies. We provide comprehensive professional services that support the entire clinical trial process, from pre-planning to post-go-live. Our global expertise for over 20 years has resulted in more than 25,000+ studies and over 7M patients and healthy volunteers, who have utilized our technology and services.
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Key Services
Medidata Professional Services will evaluate your clinical trial requirements, internal and external processes, and data integrations prior to implementing a new technology to avoid surprises and delays.
Medidata Strategic Consultants are seasoned industry experts in clinical research with proficiency across the entire unified Medidata Clinical Cloud platform. They work with you and your team to support process improvements, change management, business transformation, and ROI maximization.
Medidata understands that every client engagement is unique based on its requirements, level of complexity, roles and responsibilities, and timeframes. That’s why Medidata Professional Services developed implementation frameworks for clinical trials based on our expertise and customer adoption patterns to support faster implementations and a system that meets your operational needs.
3. Accelerate Clinical Trial Study Startups
The Medidata Professional Services Study Build team helps you achieve the right balance of accelerated clinical trial study startup, improved data quality, and faster database lock.
4. Education and Training Drive User and Technology Adoption
Maximize your technology investment by training users to increase adoption and streamline operational processes. We get your teams up and running quickly through Medidata Global Education’s extensive courses and flexible training formats. Users also have the option to earn formal credentials in the implementation and use of Medidata’s Unified Platform through our Certification Program.
You are not alone after Go-Live. We have a team of Medidata technology experts dedicated to supporting you with any questions or issues in order to ensure safe and effective clinical trials.
Benefits
Best-in-Class Experience in Technology and Clinical Trials
Medidata's Strategic Consultants evaluate and identify changes within the organization and external partners to adopt new innovations across clinical trials.
Whether it is comprehensive data collection or decentralized clinical trials, our team has the experience and expertise to drive change and create operational efficiencies.
Implementing Best Practices within your Clinical Trials
Successful implementation and integration for clinical trials requires you to adhere to best practices.
Our team works with you to define the critical business objectives Medidata's solutions support timelines that outline major tasks and milestone dates, and responsibilities for implementing the solution. This ensures efficient deployment and faster technology adoption across your clinical trials.
User Adoption to Support Clinical Trial Technology Investment
Medidata understands that innovative solutions are only effective if used properly. That's why we train users to successfully navigate the system and become subject matter experts (SMEs) in their organizations.
We offer on-demand training through Medidata eLearning, accessible directly within the Medidata Clinical Cloud. Instructor-led courses are also available online or in person at Medidata offices, client facilities, and at investigator meetings.
Providing 24x7 Support throughout a Study's Lifecycle
Medidata utilizes best in class methodologies and practices to create an optimized application environment that improves process efficiency and issue visibility so you can free-up clinical trial resources to focus on innovation and trial success.
Our Customer Success team will work closely with your team to provide on-going support and coordinate ongoing study management activities to proactively manage your clinical trials through the life of the study for improved agility, speed, and compliance.
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