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VISUS - Professional Services
Maintenance and operation of an IT infrastructure gnaw away at the resources – which are already scanty in any case – of IT departments. VISUS Professional Services offers tailor-made service packages – from forward-looking monitoring to complete Managed Services – for reducing the everyday workload.
Constant availability of the IT systems and thus of the data is an even greater asset in healthcare than in other fields. This is so because medical decisions nowadays always depend on digital information also.
With VISUS Professional Services we offer you the ability to prevent downtimes proactively and simultaneously to reduce the stress on the staff in healthcare facilities.
With the VISUS Managed Service features we lighten the load of the IT department and keep an eye on all parameters that are important for reliable IT operation. The facilities themselves decide the amount of support we provide. The service spectrum ranges from JiveX status monitoring, i.e. monitoring of the systems linked with JiveX and their performance parameters, to complete outsourcing of service and maintenance tasks to a predefined extent.
We will be happy to clarify which service package is best for your facility in a joint discussion with you.
In order to rule out JiveX databases as a "Single-Point-of-Failure" in complex healthcare structures, we offer advanced structuring concepts on the basis of Galera Cluster. Under these conditions, your data will be managed highly efficiently and redundantly via multiple database nodes, so that the likelihood of a database failure will be drastically reduced. The synchronous replication of data in real time permits high-performance tasks with maximum security.
MANAGED SERVICE FOR GALERA CLUSTER
VISUS offers a full-range operating service for Galera Cluster. In this way, VISUS takes over continuous upkeep both of the needed Linux operating systems and of the actual Galera Cluster and its data bases. This includes a monthly update and patch management, regular review for weaknesses and vulnerabilities as well as functional testing of data backup. Constant and proactive monitoring by means of JiveX Status Monitoring rounds out the package by helping to assure availability of the systems involved.
MANAGED SERVICE FOR ARCHIVE
Loss of data may have – besides issues of legal liability – serious consequences for patients as well as attending physicians. At the same time, it represents one of the greatest concerns for IT specialists. With the Managed Archive feature of VISUS, these concerns are a thing of the past. With our partner (Fast LTA), we are in position to offer and take over all central aspects of archive upkeep and maintenance in one turnkey service package. This begins with hardware delivery and commissioning for a tailor-made storage concept up to permanent monitoring by means of JiveX Status Monitoring around the clock. And if an error were nevertheless to occur, the service by our partner is also included. Thus you don`t have to worry and will be able to keep your focus on what really matters.