Professional Services from NextGen Healthcare

Our project managers, consultants, trainers, and technical personnel have many years of experience in the implementation and use of the NextGen Healthcare solutions. We advocate for best practices that will lead to successful outcomes—but we also aim to be flexible to meet your practice’s unique needs. Our staff is committed to your success. You’ll benefit from a streamlined methodology with clear guidance, full support during go live, and post-implementation follow-up. We’ll help you fully leverage NextGen Healthcare solutions to maximize the value of your investment in us— a true win-win.

The first step to bring your practice onboard the NextGen® Enterprise platform is to learn about you. Our experienced implementation consultants will ask questions of your key stakeholders to better understand your practice. This helps  ensure your system will be configured as accurately as possible and workflow will be optimal upon go live.

Next, we configure your system, guided by your feedback. The Client Onboarding team takes full responsibility for this phase. We follow an established process to foster mutual cooperation, test components of the system, and obtain your approval. The result:  a complete database environment tailored to your practice.

Once your practice takes hold of the database environment, NextGen Healthcare provides training (see eLearning and Training). During this time, the Client Onboarding team will continue to work with you—testing parameters such as claims processing, data conversions, and interface functionality—to ensure your system runs smoothly. 

We use a blend of interactive eLearning courses and trainer-led sessions—all tailored to specific roles within your organization. Through this training, your clinical and office staff learn new skills and you’re able to measure their achievement. 

eLearning is used to teach topics learned through repetition. Trainers teach your staff more complex topics—when interaction with an instructor offers the greatest benefit. 

Organized according to the end user’s role, course content guides your staff through the implementation process. eLearning frees your staff to undertake training anywhere, anytime—using a desktop computer or mobile device. A mobile app supports justin-time learning—essential for busy clinicians who often need training as they use the system. 

Your staff will also benefit from hands-on practice exercises and access to a training database. Once an e-learning module is complete, staff can attend a trainer-led touchpoint session to ask questions and ensure accurate understanding.