Quality Services
The medical devices we make have the potential to change patients’ lives. We take that responsibility very seriously. That’s why we’re ISO 13485:2016 certified and FDA Registered. We also hold a Japan Foreign Medical Device Manufacturing certificate. With MediSurge, you know your medical devices are in good hands.
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Proactive And Reactive Measures
Trending metrics. We monitor trending metrics for even the slightest variations so we can react quickly.
Customer complaint rates. We look closely at all customer concerns. The industry standard rate is between 3-5%. In 2019, ours was at 0.014%.
Quality watch. Our production manager spends their entire shift inside of our Class 7 Cleanroom to actively monitor production.
Quality heroes. We reward our staff for noticing areas for improvement. We also empower any member of our staff to halt production at any time for immediate inspections.
These methods, among others, are how we can keep scrap low, produce high-quality medical devices, and operate at a cost that makes sense.
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