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About
  2. services
  3. repair and warranty

Repair and Warranty

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The limited warranty is for a period of 2 years from the date of shipment of the instrument. The limited warranty on replacement parts is 1 year from the date of shipment. The limited warranty on battery pills – whether shipped with an Audioscan instrument or not – is for 90 days from the date of shipment.

The Audioscan Limited Warranty covers the following:

  • Defects in hardware materials and workmanship on Audioscan equipment and replacement parts.

The Audioscan Limited Warranty does not cover the following:

  • Damage, deterioration or malfunction resulting from alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, or exposure to moisture, fire, power surges, or acts of nature;
  • Obsolescence of technology or obsolescence of compatibility with other non-Audioscan products.
  • Instruments or components that have been repaired or serviced by individuals either not authorized or not trained by Audioscan to perform such services.
  • Shipping damage to materials in transit.

Who Is Covered
The original purchaser of equipment and/or replacement parts from an authorized Audioscan distributor is covered by this limited warranty.

What Audioscan Will Do
In the event of a claim under this limited warranty, Audioscan will repair and/or replace any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore the product to its proper operating condition.

What Audioscan Will Not Do
Audioscan will not pay for transportation, or insurance during transportation, of items returned to Audioscan. These must be provided by the owner and if uninsured, Audioscan will not assume any risk of loss or damage during shipment.
Audioscan will not pay travel expenses for on-site servicing.

To Obtain a Remedy
To obtain a remedy under this limited warranty, you must contact the authorized Audioscan reseller from whom you purchased this product. Do NOT return material directly to Audioscan without authorization.