Service Support For Your Radiation Therapy Machine
The industry’s leading radiotherapy support program. Uptime Guarantees of up to 99% are made possible for your Accuray radiation therapy machine by the highest-rated service and support teams in the industry*
Submit a service request by phone, web or mobile. An Accuray representative will respond to your service request in 15 minutes or less.
Our highly experienced system engineers are standing by and ready to visit your practice when you need them.
The Accuray Contact Center provides 24/7 expertise for technical, physics and clinical issues.
Accuray system engineers constantly monitor your system performance to anticipate issues before they lead to downtime. Should an issue occur, advanced remote access technology allows service engineers to evaluate your system before they arrive on-site, expediting parts to minimize downtime.
After-hours preventative maintenance keeps your system running smoothly—without slowing down your practice.
From spare parts to software upgrades, all service costs can be included in your Accuray service agreement.