VISUS -Support Services
VISUS Support is distinguished by a highly qualified expert team, which solves problems rapidly and personally, offers help in everyday matters and makes individual adaptations upon request. Moreover, the new VISUS Service Portal offers an additional option for contact with the hotline.
Sometimes even a glance is already sufficient to answer a question or solve a problem. In order to ensure this capability for the VISUS support team, VISUS uses the established AnyDesk remote solution for remote access. Via that desktop application, the VISUS staff are able to connected extremely securely and reliably to the screen of the users and together with them to navigate to a rapid solution in real time.
- Distinguished as "Best in KLAS"
- In-house support
- Always there in person for you
- Highly qualified staff starting from the first level
- Rapid and unbureaucratic help
- Standard support from 07:00 a.m. until 06:00 p.m.
- 24/7 support
- Support in German and English
No chatbots, no external hotline: The staff of the support team are always available immediately in person for the VISUS customers. Regardless of whether it`s by telephone +49 234 936 93-200, by e-mail support(at)visus.com or via the VISUS Serviceportal. Direct communication with our highly qualified specialists from the fields of engineering and information technology is decisive for development of both rapid and durable solutions for continuous and value-adding availability of the JiveX software. The physical proximity of the support service to the product and development team at the VISUS site on the healthcare campus in Bochum permits rapid solutions to even highly complex and individual problems via the shortest official route. In this way we do justice to our claim of always developing the best solution personally, competently, unbureaucratically and rapidly.