Support Services
Take advantage of our versatile after-sales program. Experience our unique training opportunities and technical support. Reliability by design: Each and every product (hand-built by Mitaka Kohki engineers in the Mitaka district of Tokyo, Japan) should be considered a marvel of future-proof technology. Based on the company’s space development heritage, Mitaka’s medical visualisation devices are famous - not only for their ultimate optical and mechanical performance but also for their legendary robustness, reliability, and long service life. Our first-class after-sales support is the natural extension of this uncompromising approach.
Careful design engineering and precision manufacturing result in exceptional reliability.
But we don’t stop there. We extend the “Mitaka experience” by providing our customers with comprehensive initial training, custom optimisations, and any other support they may need during the lifetime of the devices they purchase.
Mitaka Europe’s engineers take pride in working with our products in the most demanding clinical applications, supporting ambitious surgeons, and together expanding the frontiers of medical possibilities.
Mitaka Europe operates a European Central Service Department which is always ready to deal with any possible technical problem. Our objective is to solve most service cases within the European Union in as little as 24 hours.
Our Central Service Department is located inside the European Union (Schengen Area). It provides immediate, customs-free access to a full range of spare parts and components.
Whenever you need our support, you may be sure that a highly qualified Mitaka Europe engineer and a complete stock of spare parts will be at your disposal.
In the most urgent cases, we make use of small aircraft within our European range of operations. A Mitaka service engineer can arrive at almost any EU location on the same day, together with the necessary equipment and spare parts.