Troubleshooting Services
Technicians are available by telephone to assist with troubleshooting and technical support during normal business hours (8 AM to 4 PM Eastern Time, Monday through Friday). At other times, please leave a message and someone will return your call at the earliest opportunity. Requests of a non-urgent nature can be sent to customerservice@averybiomedical.com. Refer to the Instruction Manual provided with each system for complete instructions on the operation and troubleshooting of the Avery Diaphragm Pacing System System.
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For patients experiencing a loss of function or intermittent operation:
- Use the battery indicator lights on the transmitter front panel to determine if battery replacement is required. The battery indicators should flash during inspiratory periods. If the battery indicator fails to flash after the installation of a battery known to be good, contact ABD for evaluation and repair of the transmitter.
- Use the antenna indicator lights on the transmitter front panel to determine if the antennas are good and sufficient transmitter output is present. Use a spare, working antenna to troubleshoot between a suspected defective antenna and transmitter output.
Antenna indicators may not flash at very low stimulus amplitudes even though the transmitter and antenna may be functioning properly.
For patients experiencing a decrease in tidal volume:
- See if effective pacing can be restored at a slightly increased amplitude setting. If the patient is experiencing a temporary increase in threshold, the current amplitude settings may be ineffective.
- Check for an infection (such as fever, pain, swelling or redness) anywhere in the body. Diaphragm pacing may become ineffective when a patient has any type of infection. Pacing at slightly increased amplitude settings during treatment of the infection may be sufficient to maintain adequate ventilation.
- Ensure that the patient has not suffered any trauma or other accident which may have caused mechanical damage to the implanted components.
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