Bizenius - Digital & Retail Banking Business Continuity Strategy Masterclass Training
From Digital & Innovation
The economic and operational stresses caused by the Novel Coronavirus (COVID-19) are highlighting the need for regulated financial institutions to formulate responses to address significant business disruptions (SBDs) and to revisit and enhance their business continuity plans (BCPs). Consumers' use of mobile and online banking has skyrocketed during the coronavirus pandemic as banks have limited in-person visits to appointments or drive-through service, or completely closed branches.
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Overview
We at BIZENIUS are helping our banking clients address the short- and long-term consequences. Beyond the obvious facts that the pandemic will test the mettle of the industry's leaders and impose an overriding imperative to ensure service continuity. A short-term impact of this pandemic will be rapid changes in customer service preferences. While many bank branches will stay open as a vital service, customers are increasingly looking to run their financial life through apps and online banking.
WHAT YOU WILL LEARN
- COVID-19 Highlights Need for Digitalization
- COVID-19 Jump Starts the Robot Invasion
- Detecting RATs: Genuine User or Cybercriminal
- Opportunities to deliver services solely through digital channels.
- Solutions for unprecedented challenges
- Build a Safety-First Omni-Channel Reachout Plan
- Chick-fU-A Preferring Cashless Customers During COVID-19
- Use of Cash After COVID-19
- A Futuristic Vision of Payments
- Advanced Retail banking scenario planning
- Support immediate changes in channel usage
- Key channels - Call centers and chatbots
- Digital loans offered through the bank's mobile
- Marketing and communication on your advancement
WHO SHOULD ATTEND
- Strategy and Marketing Heads
- Payment Gateway Heads/ Managers
- Heads of Marketing
- Research Analysts/ Managers
- Product Sales/Business Development Managers
- Bancassurance/Distribution Management
- Wealth Managers
- Distribution Managers
- Product Development/Product Innovation Managers
- Product Portfolio Managers
- Directors/ Presidents/ Vice Presidents- Digital
- Heads of business units
- Head of Communication
- Strategy personnel
- Heads of channel
- Distribution managers
- Chief Marketing/Digital Officers
- Product/Brand/Account Managers
- Business Development Managers
- Product Risk/Product
- Product Marketing/Channel
- Marketing/Retail Strategy Managers
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