Bizenius -Digital & Retail Banking Business Continuity Strategy Masterclass Training
The economic and operational stresses caused by the Novel Coronavirus (COVID-19) are highlighting the need for regulated financial institutions to formulate responses to address significant business disruptions (SBDs) and to revisit and enhance their business continuity plans (BCPs). Consumers` use of mobile and online banking has skyrocketed during the coronavirus pandemic as banks have limited in-person visits to appointments or drive-through service, or completely closed branches.
We at BIZENIUS are helping our banking clients address the short- and long-term consequences. Beyond the obvious facts that the pandemic will test the mettle of the industry`s leaders and impose an overriding imperative to ensure service continuity. A short-term impact of this pandemic will be rapid changes in customer service preferences. While many bank branches will stay open as a vital service, customers are increasingly looking to run their financial life through apps and online banking.
WHAT YOU WILL LEARN
- COVID-19 Highlights Need for Digitalization
- COVID-19 Jump Starts the Robot Invasion
- Detecting RATs: Genuine User or Cybercriminal
- Opportunities to deliver services solely through digital channels.
- Solutions for unprecedented challenges
- Build a Safety-First Omni-Channel Reachout Plan
- Chick-fU-A Preferring Cashless Customers During COVID-19
- Use of Cash After COVID-19
- A Futuristic Vision of Payments
- Advanced Retail banking scenario planning
- Support immediate changes in channel usage
- Key channels - Call centers and chatbots
- Digital loans offered through the bank`s mobile
- Marketing and communication on your advancement
WHO SHOULD ATTEND
- Strategy and Marketing Heads
- Payment Gateway Heads/ Managers
- Heads of Marketing
- Research Analysts/ Managers
- Product Sales/Business Development Managers
- Bancassurance/Distribution Management
- Wealth Managers
- Distribution Managers
- Product Development/Product Innovation Managers
- Product Portfolio Managers
- Directors/ Presidents/ Vice Presidents- Digital
- Heads of business units
- Head of Communication
- Strategy personnel
- Heads of channel
- Distribution managers
- Chief Marketing/Digital Officers
- Product/Brand/Account Managers
- Business Development Managers
- Product Risk/Product
- Product Marketing/Channel
- Marketing/Retail Strategy Managers