Locate the Dealer Nearest You

Clinton Industries only sells its products through authorized dealers. Please call Clinton at 800-441-9131 for the dealer(s) nearest you.

CLINTON POLICIES

Ordering

Minimum net order $10.00. Please specify catalog number, quantity, description (color & finish). All orders must be in writing to eliminate errors. Clinton industries will not be responsible for duplicate shipments if orders are not clearly marked "do not duplicate" or "revised order", etc.

Order cancellation

No penalty on cancellation of orders on stock products prior to shipping. Cancellation of orders in transit will be charged all shipping costs and a 20% restocking fee. Special order items are non-returnable, non-cancelable for any reason once production begins, this includes any products with options added (including custom height, length or large volume orders). All requests must be received in writing

Warranty

All Clinton products, purchased on or after 6-20-2014, carry a 5-year limited warranty against manufacturer defects in material and workmanship (does not include normal wear and tear to any part or vinyl, and does not cover the cost of labor to replace equipment or install parts) . Full warranty information available upon request.

Product Improvement

We reserve the right to ship all orders at prices that prevail at date of shipment and to change, without notice, our product line. This may include, but not be limited to, design, dimension or materials.

Shipping

Manner of shipment will be our choice unless instructions are included with your order for collect or 3rd party billing via specified carrier. Drop shipments will be made at your instruction. Freight estimates are for dock to dock deliveries only. Additional services will have additional fees, these include: redelivery charges, reconsigment fees, residential delivery, inside delivery, liftgate, notification prior to delivery or any additional accessorial charges levied by the delivering carrier.

Returns (see list below for credit amounts)

No merchandise may be returned for credit without prior written authorization. Returns authorized by Clinton must be freight prepaid (No collect deliveries will be accepted). All freight charges will be deducted from credit for items shipped with freight costs included upon receipt of the product an inspection will be made and a credit memo for the appropriate amount will be mailed. All products for return must be in original packaging, unused, unassembled and in resellable condition or no credit may be issued. Product must be returned within 30 days of written authorization or new RGA# must be requested as credit may be effected. Special order items are non-returnable.

Clinton error—100% credit granted

Unused goods in original packing, returned within 90 days days original delivery date— 80% credit granted
Unused goods in original packing, returned 90-120 days from original delivery date— 60% credit granted
Goods not returned within 121 days from delivery date are non-returnable— no credit, no exceptions
Damaged goods:— appropriate credit less repair costs & restocking charges
Items deemed special order or damaged items due to improper packing when returned—no credit issued

International Sales

Clinton is pleased to ship its medical products around the globe through our international sales representative. Clinton Industries, however, can not and will not ship to the countries listed below because they are either on the United States trade embargo list, or are countries with whom trade presents too high a risk for our insurance carriers.

If you are an exporter and you export Clinton products, do not ship Clinton products into the countries listed here for the above reasons.

Afghanistan, Cuba, Iran, Iraq, Jordan, Kenya, Lebanon, Nigeria, North Korea, Pakistan, Republic of Yemen, Somalia, Sudan, Syria, Russia- the Commonwealth of Independent States (C.I.S.) and countries that formerly comprised the U.S.S.R.

Pediatric Equipment - Video