Remote Technical Support Services
From GMM Service
Thanks to fast and efficient corrective actions, our technical support staff always assures patient and operator safety.
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Services Overview
GMM technicians remotely assist you by phone or VPN where possible, following a 3 steps procedure:
- Identification of the system
- Opening of the support ticket
- Diagnosis of the failure and relay to the appropriate expert technician
If the system’s operational efficiency is restored, the support ticket is closed and a technical report is released. If the problem persists, an on-site assistance procedure is activated.
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