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General Medical Merate S.p.A. (GMM)
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  2. Companies
  3. General Medical Merate S.p.A. (GMM)
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  5. Remote Technical Support Services

Remote Technical Support Services

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Thanks to fast and efficient corrective actions, our technical support staff always assures patient and operator safety.

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GMM technicians remotely assist you by phone or VPN where possible, following a 3 steps procedure:

  • Identification of the system
  • Opening of the support ticket
  • Diagnosis of the failure and relay to the appropriate expert technician

If the system’s operational efficiency is restored, the support ticket is closed and a technical report is released. If the problem persists, an on-site assistance procedure is activated.