Warranty Extensions & After Sales Service
We offer our products with two to five years of warranty and different kinds of service levels. The warranty can be a normal factory warranty where the product will be shipped to us for Service or, with the extended service levels, the replacement device is shipped to the customer on the same day, or the device may already be waiting at the customer’s premises on our behalf. With our comprehensive services, we will change the product on location in one to two days, or according to the customer agreement.
For us the essential matter is, that the disruption of the treatment areas that require repair, are as short as possible. Operating room hours and operation price is high, not to mention the human factors, when a surgery has to be postponed.
Also we are able to teach and to validate your own service technicians in order to maintain, repair or doublecheck solutions which was made by us. Therefor we support you with extensive instructional materials and training days at our Headquarter or directly at your side.